Support plan is where you add contract or click Buy Now to purchase a support incident.Ī. You need the support contract Access ID + Contract ID for Partner Product Support Incidents (excludes Signature) to add a support contract - see see Technical Support for On-premises or Cloud products: View and activate your Technical support benefits.įrom the Support for Business portal, click Get started then 1. Use any MSA or AAD account to sign-in to the Support for Business portal and Create a support requestĢ. The relevant products portal is opened, and a support ticket is created on the customers tenantįor Azure and Dynamics 365, partners need the Access ID and Contract ID for Signature Cloud Support (competency partners only) - see Technical Support for On-premises or Cloud products: View and activate your Technical support benefits.įor On-Premises products, there is no On Behalf Of (OBO) process, add your support contract and create the support incident with your contact details.ġ. Start with the Partner dashboard > Support > Customer requests The partner Admin or Helpdesk Agent user opens the customer in Partner Center and selects the relevant workload eg Azure, Dynamics 365 and creates a new request

Enable the partner user to support your customer by assigning the Admin or Helpdesk Agent security role for users on your partner tenant For Advisor partners: Customers, Request a relationship and email the customer global admin – More informationĢ. Enabled by default for CSP and Indirect provider – see Azure CSP Delegate administrationī. Enable Delegated Administrative Privileges (DAP) at the customer levelĪ. The request is created on the customer tenant, by the partner user.ġ.

Delegated administration is where a partner has a relationship with a customer, the partner user creates a support request On Behalf Of (OBO) their customer. * Partners participating in the Cloud Solution Provider program (CSP) may select “Cloud Solution Provider” support plan for Azure.įor Cloud services eg Azure, Dynamics 365 etc Partners use Delegate administration to create support requests for their customers. Use the Access ID and Contract ID for Azure*, D365 and on-premises product support ticket / incident creation. Following activation, all users can see the Access ID and Contract ID. Contact an Admin to get them to click Activate the benefits. If you see the Activate button greyed out, you do not have the correct permissions. Global or MPN Partner Admin, go to Partner Center, Benefits, Technical benefits click the Activate button. Activation is automated and the Access ID and Contract ID are displayed within 5-10 seconds when the page refreshes. Note: If you are looking to build your technical capabilities faster to increase sales, deploy more effectively, and accelerate app development this is NOT technical support – see Technical Presales and Deployment services (TPD). Technical support provides troubleshooting for a specific problem, error message or functionality that isn't working as expected. This article is for members of Microsoft Partner Network Partners (MPN) who need to know how a technical support incident can be created using MPN Partner benefits. Additional resources MPN benefits and Technical supportĪs part of the Microsoft Partner Network membership, partners are eligible for the following technical support.Ĭloud competencies include: Security Competency, Cloud Business Applications, Cloud Platform, Cloud Productivity, Enterprise Mobility Management, Small and Midmarket Cloud Solutions.

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